BLOG: DKGIT is outstanding at Recovering a Failed IT Project, it is always a daunting engagement. In our experience, a misalignment between stakeholder expectations and technology delivery is the culprit. This results in finger-pointing and blame-shifting.

As an outside entity that takes a rational approach unencumbered by the influences of internal politics, we succeed where others fail. We’ve taken on extensive projects that were way off course and brought them in under budget and ahead of schedule (see the case study) And, yes we’ve tackled small ones as well.

Whether due to scope creep, resources, or technical challenges; a failed project can negatively impact your organization and career. However, it’s possible to turn things around with the right strategies and achieve success. This article identifies nine key steps and best practices for recovering a failing IT project.

Whether due to scope creep, resources, or technical challenges; a failed project can negatively impact your organization and career.

1. The Signs of a Failing Project:

The initial step in project recovery is identifying the signs of trouble. Common indicators include missed deadlines, budget overruns, low team morale, scope creep, and stakeholder dissatisfaction. The earlier a failed project is identified the less painful and costly it is to recover.

2. Failed IT Project Root Causes:

Once the problems are identified, it’s essential to understand their root causes. This involves conducting a thorough assessment, including reviewing project documentation, interviewing team members, and analyzing performance metrics. Common issues might include inadequate requirements, poor project planning, inadequate resources, or communication breakdowns (misalignment with business goals).

However, let me add one more item to this list… which is a key driver of a successful project, program, or initiative. But critically important in IT project recovery.

No matter the duration, activities, or efforts, a lack of focus causes IT projects and programs to fail. What we often see is that many tasks, activities, sub-projects, and other “important activities” get started but are rarely finished. Fundamentally, there is much going on but very little getting done.

Being busy is not the same as being productive. Keep the first things first… identify your top activities/priorities that need to be completed to achieve your mission, and then FOCUS.

What is better, getting a lot of things started or getting things done?

3. Adjusting Project Goals and Objectives:

The original project goals may no longer be relevant or achievable. It’s important to reassess and, if necessary, redefine the project’s scope and objectives. This realignment ensures that the project remains focused on delivering real business value.

4. Stakeholders:

Transparent communication with stakeholders is vital during the recovery process. Keeping them informed about the issues and the proposed recovery plan helps to rebuild trust and secure their support. We believe that stakeholder input provides valuable insights and solutions. However, we avoid engaging in unproductive discussions regarding politics.

5. Revising the Project Plan:

A revised project plan is essential for addressing the identified issues. This plan should include adjusted timelines, reallocated resources, and possibly a change in project methodology. Flexibility and adaptability are key to navigating the recovery phase.

Bringing in subject matter experts to fill in technology gaps on the team is essential. Talented consultants do the work while mentoring your staff so that skills are transferred and retained after project completion.

6. The Failed IT Project Recovery Team:

A motivated and skilled team is crucial for project recovery. Boosting team morale through recognition and support ensures cooperation. Bringing in subject matter experts to fill in technology gaps on the team is essential. Talented consultants do the work while mentoring your staff so that skills are transferred and retained after project completion.

7. Agile Development:

Adopting agile methodologies can enhance flexibility and responsiveness. Agile practices, such as iterative development and regular feedback loops, help manage changes more effectively and deliver incremental value throughout the recovery project process.

8. Metrics:

Establishing clear metrics and regular check-ins is essential for tracking progress and making necessary adjustments. This proactive approach helps to catch any new issues early and keeps the project on track.

9. Celebrations:

Recognizing and celebrating successes can keep the team motivated and focused on the end goal. These celebrations help to build momentum and reinforce a positive outlook.

Summary:

Recovering a troubled IT project is challenging but achievable with a structured approach. By recognizing the signs of trouble, diagnosing root causes, engaging stakeholders, and implementing agile practices, project managers can turn the tide and steer their projects to success.

Next Steps:

Types of Failed IT Project Recovery projects we do:

• IT Strategy and Planning
• Cloud Consulting Services
• AI/ML-Based Service and Support Desk
• Data Center Consulting